Citizens Affairs Unit The Citizens Affairs Unit is a subsidiary unit under the Office of the Dean of the College. Its work revolves around several key pillars:
Receiving Requests and Complaints:
Accepting all types of requests and complaints from citizens across all segments, including (teaching staff, employees, students, and the general public), submitted through:
Paper submissions via a standardized form.
The “Citizen e-Government” online platform.
Electronic forms on the official website of the Dean’s Office.
Follow-up and Resolution:
Tracking requests, finding solutions, and facilitating procedures by leveraging administrative and legal mechanisms. The unit acts as a strong link between citizens and government institutions, operating within a framework of objectivity and mutual respect.
Unit Tasks: Based on directives and guidelines from the Citizens Affairs Department of the Ministry of Higher Education and Scientific Research, the unit carries out the following tasks:
Addressing Complaints:
Listening to citizens’ complaints, following up on them, resolving issues, and simplifying procedures.
Citizen Guidance:
Receiving citizens from all backgrounds, listening to their concerns, and directing them to the appropriate mechanisms (departments/units) to ensure their requests are processed efficiently.
Reporting:
Preparing monthly, semi-annual, and annual reports detailing the unit’s activities and submitting them to the Office of the Honorable Dean.
Handling Dean’s Office Requests:
Receiving and following up on requests and complaints forwarded by the Office of the Honorable Dean or the Citizens Affairs Department.
E-Government Program Management:
Overseeing the submission and closure of requests through the Citizen e-Government Program under the General Secretariat.
